FAQs for the home leg of Charlton's play-off semi-final (08/05/18)

Tickets for the home leg of Charlton’s play-off semi-final against Shrewsbury Town on Thursday, May 10th (7.45pm) are now on sale to all Addicks supporters. 

In advance, seats are being sold through Ticketmaster and they can be purchased online or by phone. All tickets purchased in advance must be printed at home. 

Online: http://www.eticketing.co.uk/cafc/ 

Phone: 08444 539074

Below are our home-leg play-off ticket FAQs…

Who can buy tickets for Charlton’s play-off semi-final home leg?

All Charlton supporters can now purchase tickets for the home leg of the Addicks’ play-off semi-final. 

In advance, tickets are being sold through Ticketmaster and you can purchase online or by phone. They will remain on sale via Ticketmaster until 2pm on Wednesday and will then go on sale in person from The Valley at 9am on Thursday morning. 

All tickets purchased in advance must be printed at home. 

Online: http://www.eticketing.co.uk/cafc/ 

Phone: 08444 539074

Do 2017/18 season ticket holders have to buy tickets for the home leg?

Yes. Supporters were able to gain entry to all 23 of Charlton’s 2017/18 regular home league matches with their season tickets. Season tickets do not cover cup or play-off matches.  

Where can I buy my play-off tickets?

All tickets purchased in advance are being sold via Ticketmaster and they can be purchased online or by phone.

Online: http://www.eticketing.co.uk/cafc/ 

Phone: 08444 539074

Tickets will be on sale via Ticketmaster until 2pm on Wednesday, May 9th. They will then temporarily come off sale to enable Ticketmaster to transfer the data of all unsold tickets to the club. 

All unsold tickets will then be printed at The Valley and any remaining tickets will go back on sale at 9am on Thursday, May 10th. It is anticipated that all tickets could have sold out by this time but any remaining tickets will be available to purchase in person from The Valley or through The Valley’s phone lines.

Disabled tickets will also be available to purchase in advance on Ticketmaster by phone. 

How much are play-off tickets for the home leg priced at?

Charlton’s play-off semi-final home leg match has been classified as an Addicks Gold game. Full prices are available to view by clicking here and fans should be aware that transactions will be also be subject to a £2.50 booking fee. 

I want to buy my play-off tickets in person. Am I able to do this?

In advance, tickets will only be on sale through Ticketmaster. Tickets can be purchased online and by phone. 

Tickets will be on sale in person from The Valley on the day of the first-leg match, though it is anticipated that the game may have sold out by that time. Tickets will go on sale in person from 9am on Thursday morning. 

When will home leg tickets be on sale in advance until?

Home leg tickets will be on sale in advance until 2pm on Wednesday, May 9th. After this time, they will temporarily come off sale and will then go back on sale from The Valley’s ticket office at 9am on Thursday, May 10th.

Tickets will be available to buy in person from 9am on Thursday, May 10th should any still be available.

I’ve tried to buy tickets through Ticketmaster but I am having difficulties. What should I do?

Supporters who are having difficult buying tickets online through Ticketmaster should contact their sales team on 08444 539074. 

I am a season ticket holder. Will my season ticket seat be reserved for me and, if so, how long for?

Season ticket holders’ seats were reserved by Ticketmaster until 6.30am on Tuesday, May 8th but they have now been released for general sale. 

I don’t own a printer or have access to one. How can I print my tickets for the match?

Supporters who do not own or have access to a printer should be aware that the barcode present on their print-at-home tickets can also be scanned on a smart phone. Fans can gain entry to The Valley by scanning the barcode from their smart phone when they get to the turnstiles on matchday.

Alternatively, supporters who purchase their tickets via Ticketmaster can visit The Valley before the day of the match (Thursday) and the ticket office will print their tickets for them. The ticket office have extended their opening hours to help fans with this. 

The ticket office will NOT be able to reprint tickets on the day of the match, due to the busy crowd expected.

When buying my tickets on Ticketmaster, can I select my seat? 

Yes. When buying tickets online, supporters will be able to select the stand, block, row and seat that they wish to sit in. This can be selected on a desktop computer or mobile device. 

I want to travel to the home leg on the Valley Express coach service. Is this possible?

Yes. Valley Express will be running its normal services to SE7 on the day of our home-leg match. The cost of the Valley Express is £11 per person and it can be booked by visiting The Valley’s ticket office in person, by calling Charlton’s ticket office on 03330 14 44 44 or by visiting Charlton’s ticketing website.  

I would like to purchase hospitality for Charlton’s home leg. How can I do this?

A number of hospitality packages are available to book for Charlton’s play-off home leg, with prices starting at £20 per person +VAT.

These can be booked by emailing sales@cafc.co.uk or by calling 020 8333 4050. 

Are away-leg tickets on sale?

Yes. Away leg tickets are now on restricted sale. Please click here for full information on away-leg tickets. 

Why Ticketmaster?

With our home leg being contested as early as Thursday and the demand for tickets being so high, the demands on the ticket office are much higher than for a typical Charlton match. Therefore, the decision was taken to work with Ticketmaster on the selling and distribution of home leg tickets.

I am a Shrewsbury fan. Do I have to buy my play-off tickets through Ticketmaster as well? 

No. Shrewsbury have been sent an allocation of tickets and they will be sold to away supporters through their own club. 

Away supporters should contact their own club for full ticket details.

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