Sidemen FC v YouTube Allstars | FAQs


The Valley plays host to Sidemen FC v YouTube Allstars for the third time on Saturday afternoon, with a capacity crowd expected in SE7.

Below is a list of frequently asked questions (FAQs) for those heading to the home of Charlton Athletic this weekend...

Please note The Valley operates as a cashless stadium and there is no re-entry for spectators. No large cameras, large lenses or tripods are allowed into the stadium.


What do I do if my ticket hasn't arrived?

Please contact with your transaction ID.

Please note tickets will not be duplicated on the day of the event. All requests must be submitted before Saturday.

Can I scan my print at home ticket on my phone?

No, you cannot scan your print at home ticket on your phone. Tickets must be printed out in order to gain entry through the turnstiles as we will not be scanning print at home tickets on mobile phones.

Can I purchase tickets on the day?

No, the event is sold out.

Can I upgrade or exchange my tickets on the day?

No, tickets cannot be upgraded or exchanged on the day.

Where do I collect my tickets from?

Tickets being collected within two hours of kick-off should be picked up from the Covered End Ticket Office, which is located at the rear of the Covered End in Harvey Gardens.

Entering the ground

When will the turnstiles open?

Turnstiles will open from 12.30pm on Saturday afternoon.

What do I do if my ticket isn’t scanning?

Please come to the Ticket Office in the West Stand and the team will investigate.

Are you allowed to take bags into the stadium?

No large bags will be allowed into the ground. Bags cannot be bigger than A4 size.

Is there pre-match entertainment?

Yes, pre-match entertainment will start from 1pm, while the Fans' Bar, located in the Covered End, will open from 12pm. Please note the Fans' Bar has a maximum capacity of 600.

There will also be a merchandise and food court area in the main West Stand car park.

Will food be available inside the stadium?

Yes, food and drinks will be available from various kiosks inside the stadium concourses.

Will alcohol be sold inside the stadium?

Alcohol will be available to purchase from the stadium. Please note challenge 25 will be in place for all spectators purchasing.

Can I pay with cash?

No, The Valley operates as a cashless stadium.

Is WiFi available inside the stadium?

WiFi will not be available inside the ground.

Are there baby changing facilities inside the stadium?

There are no baby changing facilities available inside the stadium.

What is the age limit to gain entry to the ground unaccompanied by an adult?

Any child under the age of 14 must be accompanied by a paying adult.

Will I be able to store my pushchair at the stadium?

No, pushchairs cannot be stored at the stadium.

Will toilet facilities be available outside the stadium?

Yes, toilets will be available in the West Stand car park, however we advise spectators to gain entry to the stadium in order to use the toilets inside.

Is smoking permitted inside the ground?

Smoking is strictly prohibited inside the ground.

Are there cash points outside the ground?

While there is a cash machine located on the side of The Valley Superstore, the stadium itself is cashless.

This means that no cash will be accepted for any transactions in the stadium and we would advise people to make sure that they bring a payment card with them.

There are also cashpoints located outside of Charlton train station on either side of the road.

Is there a welfare area?

Yes, there will be a welfare area for spectators that require assistance in the West Stand car park.

Any spectator requiring assistance within the stadium should speak to the nearest steward who will guide them to our dedicated safeguarding team.


Is parking available at the stadium?

There is no parking available at the stadium. 

Given that parking restrictions are in place in the local area, spectators are advised to use public transport. The nearest overground station is Charlton, which is two-minute walk from The Valley.

Is there a drop-off point?

Spectators being dropped off are asked to use the Macro car park, which is a five-minute walk from the stadium.

Address for drop-off zone: Anchor and Hope Business Park, Anchor and Hope Lane, London, SE7 7RZ

How to get to The Valley

By car

The Valley’s postcode is SE7 8BL.

A lot of the roads around The Valley have parking restrictions and those driving to the ground are, therefore, advised to plan their journeys in advance.

By train

Charlton station is the nearest train station to The Valley and is just a three-minute walk away. Charlton station is served by trains travelling from London Cannon Street, London Charing Cross, Dartford and Gillingham.

We advise fans travelling by train to plan their journey in advance.

By tube

North Greenwich is the closest tube station to The Valley. Located right outside the O2 Arena, North Greenwich is served by the Jubilee Line and also has a large bus stop.

By bus

London Buses 472, 486, 161, 177, 180 and 380 stop near to The Valley.

Some of these can be boarded from North Greenwich tube station, which is around a 10-minute journey from The Valley.

Information for disabled supporters

Requesting a free personal assistant/essential companion ticket

At Charlton Athletic we recognise that in order for some of our supporters to take advantage of all that we have to offer, they may need support from another person.

To apply for a free personal assistant/essential companion ticket, you need to send a copy of your letter from the Department of Work and Pensions (DWP) that confirms you receive medium to high rate disability allowance to Charlton Athletic Ticket Office, The Valley, Floyd Road, London, SE7 8BL.

Alternatively, you can email copies of it to

Ambulant supporters

Disabled supporters not requiring wheelchair access can sit anywhere in the ground with their PA/carer (subject to qualification), providing they are able to access the area, subject to safety requirements of the ground.

Wheelchair users

Wheelchair users are accommodated at the front of the West Stand Lower, behind blocks A and B in the Alan Curbishley Stand and behind the North East (Family Stand) and North West Quadrants, which allow the PA/carer to sit alongside them.

We have lift access for those sitting in the Family Stand or North West Quadrants.

Public transport

All Transport for London (TfL) buses are now wheelchair accessible, as is Charlton train station and The Valley’s nearest tube station, North Greenwich.

Buses can be boarded from North Greenwich to The Valley.

Things to do in the area

The O2 Arena

Since re-opening as the O2 Arena in 2007, the formerly known ‘Millennium Dome’ has become one of the country’s most popular concert venues.

No fewer than 60 million people have visited the O2 in the last decade, with some of the biggest names in music and comedy gracing its main stage.

Greenwich and Greenwich Park

Just a couple of miles from The Valley, Greenwich - the home of time - is packed full of history, local culture and stunning views of London.

Greenwich Market, the National Maritime Museum, the Cutty Sark and the Old Royal Naval College are just a few things that this wonderful part of south London has to offer.

As well as this, Greenwich Park, one of the Royal parks of London, is located between Blackheath and Greenwich itself and offers stunning views of capital’s skyline and the Naval College.

Thames Barrier

Just over half a mile from The Valley, the imposing-looking Thames Barrier was constructed in 1984 and is one of the largest moveable flood barriers in the world.

Spanning 520 metres across the Thames at Woolwich Reach, the Thames Barrier has 10 steel gates that are tested every month and visitors to it are able to view a working scaled model in action.

Central London

Hop on a train at Charlton station - just a two-minute walk from The Valley - and you can be in central London in under 20 minutes.

Once you arrive, London is your oyster…

The centre of the capital is also reachable from Charlton by bus, the 53 from Charlton Village and 188 from North Greenwich station, while the Jubilee Line can also be boarded from North Greenwich.

Read Time: 6 mins