Advice for fans purchasing concession tickets to games at The Valley

Supporters purchasing concession tickets should be aware that ID checks will be in place for those who may appear close to, or outside, the relevant age groups. 

Appropriate identification includes a driving license, passport or any other photographic ID that shows date of birth. The club will also accept a copy/photograph of these documents provided the date of birth is clearly legible.

The club has, so far, confiscated over 60 concession tickets, a large proportion of which were adults who had purchased U11 tickets.

The club will continue to take steps to make fans aware of the heightened concession controls that they will face upon entering the stadium. These include adding a note on all confirmation emails, updating the ticketing terms and conditions, making it clear on all physical tickets and in articles on the club website. 

Concession season ticket holders are also reminded to bring along appropriate identification alongside their season ticket. Any fan found to be using another individual's concession season ticket without informing the ticket office prior to any game will also risk having their ticket confiscated from them. If any concession season ticket holder wishes to assign their ticket to another individual, they will need to contact our ticket office with the name and age of the individual the wish to transfer the ticket to.

If you have any questions about the controls or wish to know what qualifies as ID, please contact our ticket office by emailing or calling on 03330 14 44 44.

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